Commissionaires in our Toronto, Scarborough, Mississauga, London, Barrie and Hamilton offices can provide Record Suspension (Pardons) services for Canadians who have a criminal record. During the first appointment, your fingerprints will be taken. Getting a records suspension can be advantageous for many reasons, including improving your prospects for employment and rental housing, increasing your freedom to travel outside Canada, improving your ability to be bonded, and reducing potential negative impact on child custody and visitation rights.

All of our clients receive the same helpful and professional service, regardless of the background or circumstances surrounding their record suspension. If the requisite amount of time has passed since the completion of your sentence and all fines have been paid, you can proceed with applying for a record suspension with Commissionaires.

To speed up the fingerprinting process, ensure you have all required documents with you.

Our professional team of former RCMP and military personnel will provide you with all necessary research and communication with the judicial system to help prepare and complete your application package. These services include:

  • Digital fingerprinting required to obtain your criminal record
  • Obtaining local police records, court documents, relevant citizenship documents, and military conduct sheets (if applicable)
  • Completing your application forms
  • Keeping you informed of your status through all stages of the process

Applicants must bring two pieces of valid, current government-issued identification, and one must be a photo ID. It is recommended that applicants bring with them a letter or file number from the requesting source, if applicable.

  • Passport
  • Driver’s license
  • Birth certificate
  • Canadian citizenship card
  • Permanent resident card
  • Certificate of Indian status
  • Immigration documents i.e. work or study permits
  • Military Family ID card (MFID)
  • Record of Landing for Citizenship Applicant
  • Certificate of live birth
  • Nexus card


You are required to bring two pieces of valid government-issued identification. One must be a photo ID. The following types of identification are acceptable. Please check with your local office for additional types of identification that may be accepted:

  • Passport
  • Driver’s License
  • Birth Certificate
  • Canadian Citizenship Card
  • Permanent Resident Card
  • Certificate of Indian Status
  • Immigration documents i.e. work or study permits
  • Military Family ID card (MFID)
  • Record of Landing for Citizenship Applicant
  • Certificate of Live Birth
  • Nexus card


A conviction for a criminal offence, new or old, can severely restrict your freedom. A pardon removes any record of your past offences from a criminal record check that may be required for employment, travel etc. There are many advantages to obtaining a pardon:

  • Better prospects for employment and self-employment
  • Increased freedom to travel outside Canada
  • Peace of mind
  • Improved ability to be bonded
  • Reduced potential risk of negative impact on child custody/visitation cases
  • Easier housing rental
  • Improved prospects of meeting educational requirements

Anyone convicted of a criminal offence has a criminal record. A record suspension allows people who were convicted of a criminal offence, have completed their sentence and demonstrated they are law-abiding citizens, to have their criminal record removed and kept separate from other criminal records. After a record suspension is granted, a search of the Canadian Police Information Centre (CPIC) will not indicate that you had a criminal record, or that you were issued a record suspension.

Summary offences – you are eligible for a record suspension five years after you have completed your sentence for your offence(s).Indictable offences – you are eligible for a record suspension after ten years and with good conduct following completion of your sentence for your offence(s). A sentence may be a fine, probation, a jail term, surcharge or restitution. For the purpose of a record suspension, a court order prohibiting you from driving or possessing a firearm, is not considered as part of the sentence.

Record suspensions are not issued automatically. To remove a criminal record, an application must be made under the Criminal Records Act (CRA) to the Parole Board of Canada (PBC). Applicants must first complete their sentence and show that they are now law-abiding citizens. The NPB issues, grants, denies or revokes record suspensions for convictions under federal acts or regulations of Canada. The NPB does this under the CRA. Visit the Parole Board of Canada (PBC) website for additional information.

You do not need a lawyer or a representative to apply for a record suspension. The Parole Board of Canada (PBC) gives the same consideration to a record suspension application submitted by an individual or by a representative. No record suspensions company can expedite the record suspension process for an additional fee. No organization can provide this service faster than any other organization.

How quickly you receive a record suspension is dependent on a number of variables related to how fast courts and police departments respond to requests for information. Once all records have been obtained, the performance standards set by the Parole Board of Canada indicate up to 6 months for a summary offence(s) and up to 12 months for an indictable offence(s).